NEMT business owner shares how ‘human touch’ keeps members happy, business successful

Mels taxi car

All non-emergency medical transportation (NEMT) businesses share a certain amount of DNA: similar business operations, financial goals and growth objectives. But what sets these businesses apart is their owners and their empathetic approach to run a quality and successful operation. In the case of Mel Gosal, CEO of BC Cab, an NEMT based in Sacramento,… Continue Reading NEMT business owner shares how ‘human touch’ keeps members happy, business successful

Modivcare SIU: Disrupting healthcare fraud, waste and abuse

Service desk consultant talking on hands-free phone

By Jody Kepler Fraud, waste and abuse (FWA) in healthcare is, unfortunately, an everyday occurrence. Bad actors cost our healthcare system billions of dollars every year according to the U.S. Department of Justice. The U.S. Government Accountability Office defines fraud, waste and abuse as: Fraud is attempting to obtain something of value through willful misrepresentation Waste is squandering money… Continue Reading Modivcare SIU: Disrupting healthcare fraud, waste and abuse

NEMT: Building the ‘perfect’ member trip through collaboration, technology

download 1 1

By Ilias Simpson In the recent past—and still existing among some companies—non-emergency medical transportation (NEMT) organizations and transportation providers (TPs) were brought together by a strictly transactional relationship. This method of running an NEMT business wasn’t, and isn’t, the best way to do this important work. But it took a while for large NEMT organizations,… Continue Reading NEMT: Building the ‘perfect’ member trip through collaboration, technology

Community saddened by passing of transportation driver Michelle Wright

download 2 1

As the driver services manager and dispatcher for APEX Transportation Services in Dover, Delaware, Michelle Wright was more than just a reliable employee. Much more. In addition to “taking the burden completely off my husband and me in running the day-to-day operations,” Michelle developed extremely strong bonds with everyone she interacted with, explained Apex Transportation… Continue Reading Community saddened by passing of transportation driver Michelle Wright

Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services

download 1 3

By Erin Mayor It was in 1966, in the “Handbook of Public Assistance” (Supplement D), that the first form of non-emergency medical transportation (NEMT), though not mentioned plainly, entered the list of potential benefits for underserved populations in the U.S. This was well before computers became a household item much less the ubiquitous business machines they… Continue Reading Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services

Greg Staub: Going the extra mile

download 2 2

Greg Staub is a transportation provider with Potomac Valley Transit Authority, an agency that covers five counties in West Virginia. That might not mean much if you’re not from around there, so here’s a clue: Those five counties comprise the largest landmass in the state. In fact, the agency covers about 2,800 square miles, running… Continue Reading Greg Staub: Going the extra mile