A ride can be the first step to mental health recovery

As simple as getting a ride to a healthcare appointment sounds, it’s not so easy for many. Studies routinely find lack of transportation as a barrier to receiving healthcare (in 2017, 5.8 million people in the United States delayed receiving healthcare services due to transportation barriers and that number since increased due to COVID-19). This… Continue Reading A ride can be the first step to mental health recovery
NEMT business owner shares how ‘human touch’ keeps members happy, business successful

All non-emergency medical transportation (NEMT) businesses share a certain amount of DNA: similar business operations, financial goals and growth objectives. But what sets these businesses apart is their owners and their empathetic approach to run a quality and successful operation. In the case of Mel Gosal, CEO of BC Cab, an NEMT based in Sacramento,… Continue Reading NEMT business owner shares how ‘human touch’ keeps members happy, business successful
Modivcare SIU: Disrupting healthcare fraud, waste and abuse

By Jody Kepler Fraud, waste and abuse (FWA) in healthcare is, unfortunately, an everyday occurrence. Bad actors cost our healthcare system billions of dollars every year according to the U.S. Department of Justice. The U.S. Government Accountability Office defines fraud, waste and abuse as: Fraud is attempting to obtain something of value through willful misrepresentation Waste is squandering money… Continue Reading Modivcare SIU: Disrupting healthcare fraud, waste and abuse
NEMT: Building the ‘perfect’ member trip through collaboration, technology

By Ilias Simpson In the recent past—and still existing among some companies—non-emergency medical transportation (NEMT) organizations and transportation providers (TPs) were brought together by a strictly transactional relationship. This method of running an NEMT business wasn’t, and isn’t, the best way to do this important work. But it took a while for large NEMT organizations,… Continue Reading NEMT: Building the ‘perfect’ member trip through collaboration, technology
Community saddened by passing of transportation driver Michelle Wright

As the driver services manager and dispatcher for APEX Transportation Services in Dover, Delaware, Michelle Wright was more than just a reliable employee. Much more. In addition to “taking the burden completely off my husband and me in running the day-to-day operations,” Michelle developed extremely strong bonds with everyone she interacted with, explained Apex Transportation… Continue Reading Community saddened by passing of transportation driver Michelle Wright
Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services

By Erin Mayor It was in 1966, in the “Handbook of Public Assistance” (Supplement D), that the first form of non-emergency medical transportation (NEMT), though not mentioned plainly, entered the list of potential benefits for underserved populations in the U.S. This was well before computers became a household item much less the ubiquitous business machines they… Continue Reading Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services
Back to the future: Why self-driving cars are an opportunity for NEMT

By Walt Meffert Some say the dream of an autonomous vehicle began more than 600 years ago with a spring-driven cart designed by Leonardo da Vinci. Others may cite the 1939 World’s Fair, GM used electromagnetic fields and magnetized spikes embedded in the road to guide a vehicle. Still more might jump to the 1970s and… Continue Reading Back to the future: Why self-driving cars are an opportunity for NEMT
Greg Staub: Going the extra mile

Greg Staub is a transportation provider with Potomac Valley Transit Authority, an agency that covers five counties in West Virginia. That might not mean much if you’re not from around there, so here’s a clue: Those five counties comprise the largest landmass in the state. In fact, the agency covers about 2,800 square miles, running… Continue Reading Greg Staub: Going the extra mile
Historic NEMT infrastructure, program challenges and solutions

Part 2 of 2 In part one of this series on non-emergency medical transportation (NEMT), we explored how transportation is a crucial part of mitigating the effects of social determinants of health on underserved populations. In part two, we explore NEMT nationwide, the challenges the program faces and several solutions that are already in place.… Continue Reading Historic NEMT infrastructure, program challenges and solutions
NEMT designed to help underserved supports SDoH, health improvement

Part 1 of 2 Life is movement. Without the ability to get from one place to another, we can’t access the necessities we need to survive: food, clothing, shelter, companionship. It also becomes difficult to get to the resources that are essential in maintaining our health. While many forms of transportation exist that can help… Continue Reading NEMT designed to help underserved supports SDoH, health improvement