Delivering care where it’s needed most
20% of a person’s health and well-being can be improved simply by access to care and quality services. This, seemingly, isn’t a complex task, but many people don’t have access to consistent, safe rides to healthcare appointments. That’s where we come in.
Creating the best member experience in our industry. An optimal member experience requires harmony between technology, operations, and personnel management. After three decades of experience, we continue to refine our practices through community engagement and stakeholder feedback.
We serve a broad range of clinical, technical and individual needs with one single goal in mind: making access easy. Members can reach us 24/7/365 as they prefer—phone, fax, mobile, desktop—wherever or whenever a member needs transportation to a doctor.
Our Member Centric Technology Resources focus on creating the best experience for every ride. We use an interactive voice response (IVR) system, web portals and mobile applications that allow members, facilities and clients to book and track healthcare and social trips. In addition, members can rate their call center and ride experience, which helps us continually improve our services and their experience.
Working with state agencies, payers, health systems, transportation providers and healthcare professionals, we coordinate supportive care solutions for every member. While some members visit the same facility for dialysis treatments three times a week, other members may need assistance from multiple healthcare professionals. As a transportation broker truly committed to serving members with compassion and excellence, we work with these organizations and others to ensure members get where they need to go in a timely, safe and cost-effective manner.