Every ride matters
Every patient deserves access to care. We’re there to make sure they do. Our innovative transportation solutions get patients to and from your facilities conveniently, efficiently and affordably by consolidating your transportation needs.
Modivcare provides technology-driven solutions for patient transportation. With a more efficient, convenient and user-friendly offering, Modivcare frees you from a host of administrative burdens to focus more on patient care. With our platform, you can view all the trips scheduled to your facility for any specified day. You can manage trip requests, reservations, and know which transportation provider is assigned to each reservation.
When we can get patients to you, you have a better chance of improving their health. For members, transportation is scheduled in tandem with their healthcare appointments, saving them time, which means accessing care is easier and more convenient.
We reach out to medical facilities to verify holiday schedules and delays and closures due to weather conditions. We’ll make sure you are open and confirm your schedule, so patients aren’t at risk.
Beyond the day-to-day management of recurring care appointments, Modivcare is known for the personal attention provided for dialysis and other highly sensitive trips. In most cases, we assign the member to the same transportation provider for recurring trips, allowing them to build a relationship with their driver and establish a routine that builds trust and leads to higher satisfaction for the patient and the practitioner.
Our user-friendly, customized process makes scheduling standing order (recurring) trips easy. We verify eligibility on the day the multiple trip requests are made and then every month thereafter throughout the duration of the order.
We regularly verify with your facility that the participant attended the appointments as scheduled. If an assigned level of service is in question, we’ll work directly with you. This eliminates non-medically trained personnel from making medical decisions, reduces fraud and abuse, and applies state program guidelines consistently.
Through our dedicated web portal and online scheduling platform, facilities have easier and more convenient access to transportation scheduling and patient profiles.
Facilities have a dedicated liaison, who supports them and serves as their single point of contact no matter their needs.
The Modivcare web portal allows for instant communication, and secure transactions that limit the number of touches needed to complete a simple request. Facilities have access to an integrated suite of functions, including self-service trip booking (advance, discharge, and standing orders), and other features that save time, reduce the administrative burden, and accelerate processing. Most importantly, the portal posts member ETAs so facilities have greater visibility into their patient flow.
Features of the portal: