man in a car

One Extremely Convenient Solution

Every patient deserves access to care. We’re there to make sure they do. Our innovative transportation solutions get patients to and from your facilities conveniently, efficiently and affordably by consolidating your transportation needs.

Modivcare provides technology-driven solutions for patient transportation. With a more efficient, convenient and user-friendly offering, Modivcare frees you from a host of administrative burdens to focus more on patient care. With our platform, you can view all the trips scheduled to your facility for any specified day. You to manage trip requests, reservations, and know which transportation provider is assigned to each reservation.

Extension of Your Care Team

  • Fewer missed appointments and scheduling mishaps

    When we can get patients to you, you have a better chance of improving their health. For members, transportation is scheduled in tandem with their healthcare appointments, saving them time, which means accessing care is easier and more convenient. 

    We reach out to medical facilities to verify holiday schedules and delays and closures due to weather conditions. We’ll make sure you are open and confirm your schedule, so patients aren’t at risk.

  • Putting your patients in good hands

    Beyond the day-to-day management of recurring care appointments, Modivcare is known for the personal attention provided for dialysis and other highly sensitive trips. In most cases, we assign the member to the same transportation provider for recurring trips, allowing them to build a relationship with their driver and establish a routine that builds trust and leads to higher satisfaction for the patient and the practitioner.

  • Scheduling standing orders is easy

    Our user-friendly, customized process makes scheduling standing order (recurring) trips easy. We verify eligibility on the day the multiple trip requests are made and then every month thereafter throughout the duration of the order.

  • Assigning the right levels of service together

    We regularly verify with your facility that the participant attended the appointments as scheduled. If an assigned level of service is in question, we’ll work directly with you. This eliminates non-medically trained personnel from making medical decisions, reduces fraud and abuse, and applies state program guidelines consistently.

member going to a healthcare appointment

Enjoy the convenience and flexibility of scheduling patient trips online, any time.

We Make it Easy

Modivcare provides technology-driven solutions for patient transportation. With a more efficient, convenient and user-friendly offering, Modivcare frees you from a host of administrative burdens to focus more on patient care. With our platform, you can view all the trips scheduled to your facility for any specified day. You to manage trip requests, reservations, and know which transportation provider is assigned to each reservation.

Need a form?

If you have additional questions or need to download forms that are specific to your state (medical justification, policies and procedures, preferred provider), find information on our facility information page, which provides information and relevant documentation on a state by state basis.

Training and support

For better coordination, you need collaboration and a true partner. We provide education about non-emergency medical transportation and how to use our facilities services portal most efficiently. The training, tools and support you need to get started are all part of our outreach to healthcare professionals.

Facilities services portal

Through our dedicated web portal and online scheduling platform, facilities have easier and more convenient access to transportation scheduling and patient profiles. Login

Dedicated facility liaisons

Facilities have a dedicated liaison, who supports them and serves as their single point of contact no matter their needs.

Real-Time Web Portal

The Modivcare web portal allows for instant communication, and secure transactions that limit the number of touches needed to complete a simple request. Facilities have access to an integrated suite of functions, including self-service trip booking (advance, discharge, and standing orders), and other features that save time, reduce the administrative burden, and accelerate processing. Most importantly, the portal posts member ETAs so facilities have greater visibility into their patient flow.

Woman looking forward

Features of the portal:

  • Manage multiple members for one or more facilities 
  • 24/7 Accessibility through any web-enabled device 
  • User-friendly interface with point & click selections 
  • Immediate uploads and submissions 
  • Real-time trip monitoring