Connections to Care
20% of a person’s health and well-being can be improved simply by access to care and quality services. This, seemingly, isn’t a complex task, but many people don’t have access to consistent, safe rides to healthcare appointments. That’s where we come in.
We are driven by a single goal:
Creating the best member experience in our industry. An optimal member experience requires harmony between technology, operations, and personnel management. After three decades of experience, we continue to refine our practices through community engagement and stakeholder feedback.
This is why Modivcare is different:
We serve a broad range of clinical, technical and individual needs with one single goal in mind: making access easy.
The members we serve are a broad range of people. Some are healthy. Some struggle with chronic conditions. Some need active caregivers to help them manage their health care plans. Others are independent and capable of taking care of themselves. Some are technologically savvy and others are not. We want to make access to health care easy so members can reach us as they prefer—phone, fax, mobile, desktop—wherever or whenever a member needs transportation to a doctor. Members can contact us 24/7/365 and are well served whether they are in the rural mountains of West Virginia or a busy metropolis like Los Angeles.
Our Member Centric Technology Resources focus on creating the best experience for every ride. We use an interactive voice response (IVR) system, web portals and mobile applications that allow members, facilities and clients to book and track healthcare and social trips. In addition, members can rate their call center and ride experience, which helps us continually improve our services and their experience.
We have more than 19,000 employees working out of 37 offices nationwide and operations centers to support more than 300 client programs. All locations use the same technology and have access to the same data. Members can always speak to live customer service representatives to book a ride or get more information, even during emergencies or disasters. Our team members and technical resources provide you with multiple layers of support from our redundant, always-available operations infrastructure.
Our network of drivers is key in our commitment to provide members with access to care. Our team has the largest, most robust and committed transportation network available. These transportation providers ensure our members get where they need to be safely and on time. We partner with many minority- and women-owned transportation partners to ensure they reflect the communities we serve.
As an industry leader for more than two decades, no other transportation broker has implemented and managed more NEMT programs in urban and rural environments. We provide our clients with fully integrated management solutions that enable efficient operations, reduced costs and improved service.
Our transportation network management platform combines proprietary software with aggressive quality management to offer a superior NEMT solution for our clients’ transportation needs. At the core of our operation is innovative technology. Our system improves the administration of medical and social services transportation programs through an integrated technology platform and open, flexible architecture. As a result, we can improve the member experience by efficiently connecting each member to safe and reliable transportation.
Analytics and Reporting
Modivcare’s reporting and analytics capabilities capture metrics, trends and anomalies allowing our clients to understand program performance. Our scalable platform connects, controls, and provides data analytics for the end-to-end trip lifecycle so that we can accurately monitor and report on any aspect of NEMT program in near real time.
The circle of care, completed
Working with state agencies, payers, health systems, transportation providers and healthcare professionals, we coordinate supportive care solutions for every member. While some members visit the same facility for dialysis treatments three times a week, other members may need assistance from multiple healthcare professionals. As a transportation broker truly committed to serving members with compassion and excellence, we work with these organizations and others to ensure members get where they need to go in a timely, safe and cost-effective manner.