NEMT: Building the ‘perfect’ member trip through collaboration, technology
By Ilias Simpson In the recent past—and still existing among some companies—non-emergency medical transportation (NEMT) organizations and transportation providers (TPs) were brought together by a strictly transactional relationship. This method of running an NEMT business wasn’t, and isn’t, the best way to do this important work. But it took a while for large NEMT organizations,… Continue Reading NEMT: Building the ‘perfect’ member trip through collaboration, technology
Community saddened by passing of transportation driver Michelle Wright
As the driver services manager and dispatcher for APEX Transportation Services in Dover, Delaware, Michelle Wright was more than just a reliable employee. Much more. In addition to “taking the burden completely off my husband and me in running the day-to-day operations,” Michelle developed extremely strong bonds with everyone she interacted with, explained Apex Transportation… Continue Reading Community saddened by passing of transportation driver Michelle Wright
High-touch, high-tech, both? Healthcare’s customer experience conundrum
By Modivcare Think back to 2005. What did your weekly routine look like? Like me, you may have started your Monday by waiting in a long line at Starbucks for your morning coffee. You may have stood in another long line on Saturday at the grocery store. Perhaps you had to hop on a flight… Continue Reading High-touch, high-tech, both? Healthcare’s customer experience conundrum
Why the business case for DEI is no business case at all
By Nate Vaughn Few things in life are ever cut-and-dried. Most often personal or professional challenges are blurry, hard to decipher and fall short of a single answer or route. There is no one way of doing things “right” – and “right” is often subject to interpretation. The road to get “there,” wherever “there” is,… Continue Reading Why the business case for DEI is no business case at all
How internet access impacts underserved populations
Technology can help narrow the health equity gap worldwide. Today, many people use wearables, have access to internet of things devices, remote patient monitoring and other technologies that allow individuals to access their health and fitness levels in real-time. Using these devices, however, often requires high-speed internet or a cellular connection to move the data from… Continue Reading How internet access impacts underserved populations
Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services
By Erin Mayor It was in 1966, in the “Handbook of Public Assistance” (Supplement D), that the first form of non-emergency medical transportation (NEMT), though not mentioned plainly, entered the list of potential benefits for underserved populations in the U.S. This was well before computers became a household item much less the ubiquitous business machines they… Continue Reading Digitization: Why a ‘Modern NEMT’ system benefits individuals receiving supportive care services
Back to the future: Why self-driving cars are an opportunity for NEMT
By Walt Meffert Some say the dream of an autonomous vehicle began more than 600 years ago with a spring-driven cart designed by Leonardo da Vinci. Others may cite the 1939 World’s Fair, GM used electromagnetic fields and magnetized spikes embedded in the road to guide a vehicle. Still more might jump to the 1970s and… Continue Reading Back to the future: Why self-driving cars are an opportunity for NEMT
Greg Staub: Going the extra mile
Greg Staub is a transportation provider with Potomac Valley Transit Authority, an agency that covers five counties in West Virginia. That might not mean much if you’re not from around there, so here’s a clue: Those five counties comprise the largest landmass in the state. In fact, the agency covers about 2,800 square miles, running… Continue Reading Greg Staub: Going the extra mile
Historic NEMT infrastructure, program challenges and solutions
Part 2 of 2 In part one of this series on non-emergency medical transportation (NEMT), we explored how transportation is a crucial part of mitigating the effects of social determinants of health on underserved populations. In part two, we explore NEMT nationwide, the challenges the program faces and several solutions that are already in place.… Continue Reading Historic NEMT infrastructure, program challenges and solutions
NEMT designed to help underserved supports SDoH, health improvement
Part 1 of 2 Life is movement. Without the ability to get from one place to another, we can’t access the necessities we need to survive: food, clothing, shelter, companionship. It also becomes difficult to get to the resources that are essential in maintaining our health. While many forms of transportation exist that can help… Continue Reading NEMT designed to help underserved supports SDoH, health improvement
