CMS reports how increased NEMT implementation can deliver better access to care
Access to care is critical for positive health outcomes, and that remains true for members who receive Medicaid benefits. According to a recent report by the Centers for Medicare and Medicaid Services (CMS), approximately three to four million (four to five percent) of Medicaid beneficiaries used non-emergency medical transportation (NEMT) annually in 2018-2021, and states… Continue Reading CMS reports how increased NEMT implementation can deliver better access to care
Fuel for change: couple launches business to make transportation more accessible
Brisa Berumen-Dixon’s experience in a clinical healthcare setting left her frustrated when patients would miss their appointments because of a lack of transportation; they were further along in their care journeys and required more advanced treatments. “I often made referrals and appointments that weren’t completed because of transportation issues—especially with specialized transport that required wheelchair… Continue Reading Fuel for change: couple launches business to make transportation more accessible
Why diverse leadership teams may be the best way to improve workforce effectiveness, optimize company results
Opportunities to make significant changes to a company’s leadership are generally infrequent. Top leadership is mostly stable with limited opportunities to promote from within or bring in an individual from outside the organization to support diversity, equity and inclusion (DEI) initiatives. Nevertheless, when these organizational opportunities arise it’s important to include DEI as part of… Continue Reading Why diverse leadership teams may be the best way to improve workforce effectiveness, optimize company results
New Mexico NEMT business goes the distance in care delivery
The larger the landmass, the bigger the opportunities to serve those in need. That’s exactly what David Cason, President and CEO of Shuttle Ruidoso in Ruidoso, New Mexico, said when he began working in the family business. New Mexico is the 49th poorest state and fifth largest in landmass, spanning 151K miles. The population’s socioeconomic… Continue Reading New Mexico NEMT business goes the distance in care delivery
Why tech-enabled, high-touch health organizations can help improve the lives of Medicare Advantage, managed Medicaid members
By Seth Ravine As managed Medicaid and Medicare Advantage (MA) continue to grow—more participants and health plan expansion—the need to effectively address health related social needs (HRSNs) increases proportionately. Unfortunately, the healthcare system is overwhelmed by the influx of individuals faced with significant health-related challenges. The pandemic demonstrated the need for in-home services and accelerated… Continue Reading Why tech-enabled, high-touch health organizations can help improve the lives of Medicare Advantage, managed Medicaid members
A ride can be the first step to mental health recovery
As simple as getting a ride to a healthcare appointment sounds, it’s not so easy for many. Studies routinely find lack of transportation as a barrier to receiving healthcare (in 2017, 5.8 million people in the United States delayed receiving healthcare services due to transportation barriers and that number since increased due to COVID-19). This… Continue Reading A ride can be the first step to mental health recovery
Celebrating Black History Month
By Nate Vaughn The month of February offers a time of acknowledgment for everyone in various ways. It could be a time to recognize the quickly approaching end of winter, the love you share for another, and for many, it is a time of learning and appreciation for the achievements that African Americans have made… Continue Reading Celebrating Black History Month
In a consumer-oriented healthcare environment: member experiences boost consumer satisfaction
By Heath Sampson We are all consumers. Whether it’s your favorite burger, a trip to a new locale or healthcare, we all consume these services and, as a diverse group, influence how the services will be offered by health plans, specifically Medicare Advantage (MA) health plans, in the future. Healthcare consumers can drive and influence… Continue Reading In a consumer-oriented healthcare environment: member experiences boost consumer satisfaction
NEMT business owner shares how ‘human touch’ keeps members happy, business successful
All non-emergency medical transportation (NEMT) businesses share a certain amount of DNA: similar business operations, financial goals and growth objectives. But what sets these businesses apart is their owners and their empathetic approach to run a quality and successful operation. In the case of Mel Gosal, CEO of BC Cab, an NEMT based in Sacramento,… Continue Reading NEMT business owner shares how ‘human touch’ keeps members happy, business successful
Why data is healthcare’s direct line to improving member service, engagement and experience
By Seth Ravine Organizations as diverse as social media platforms, online shopping websites and healthcare companies often consider that their business is making connections, selling goods or providing care services, respectively. While these are the outputs of these businesses, there’s a key factor relevant and important to all businesses—not just those mentioned above—that doesn’t always… Continue Reading Why data is healthcare’s direct line to improving member service, engagement and experience
