High-touch, high-tech, both? Healthcare’s customer experience conundrum
By Modivcare Think back to 2005. What did your weekly routine look like? Like me, you may have started your Monday by waiting in a long line at Starbucks for your morning coffee. You may have stood in another long line on Saturday at the grocery store. Perhaps you had to hop on a flight… Continue Reading High-touch, high-tech, both? Healthcare’s customer experience conundrum
What impact does patient flow have on hospitals and healthcare providers?
Patient flow is often viewed as a problem that only affects hospitals and other healthcare facilities, as discharge delays lead to logjams in waiting rooms. It’s true that patient flow is a major concern for hospital administrators looking to keep their staffing and facility costs down, but patient flow has far-reaching effects beyond the hospital… Continue Reading What impact does patient flow have on hospitals and healthcare providers?
