Patient flow is often viewed as a problem that only affects hospitals and other healthcare facilities, as discharge delays lead to logjams in waiting rooms. It’s true that patient flow is a major concern for hospital administrators looking to keep their staffing and facility costs down, but patient flow has far-reaching effects beyond the hospital and point of care: it significantly impacts patient outcomes.
Addressing patient flow bottlenecks and pain points helps hospitals reduce costs and produce better outcomes for their patients.
Hospitals typically get a closer view of the negative effects of patient flow problems in the form of overcrowded emergency rooms and substantially increased labor costs. When admission and discharge workflows are slow or inefficient, it takes longer to roll over hospital beds and treat more patients.
As a result, patients waiting to see a physician may spill over into the emergency room. According to the Agency for Healthcare Research and Quality, about 90% of hospitals hold admitted patients in their emergency departments while waiting for inpatient beds to open up. The effect on ER operations is enormous: Almost half of all emergency departments in the U.S. operate either at or above their capacity.
Medical staff may need to work overtime and additional shifts to see all patients waiting for treatment, increasing costs. To get to every patient and roll over inpatient beds as quickly as possible, staff may not be able to give each person their full attention, which affects quality of care. And there’s a greater risk of medical practitioners making an error, whether it’s a misdiagnosis or a mistake during a routine procedure, that puts a patient’s health in jeopardy.
Poor patient can lead to more emergency room visits for patients who don’t receive preventive care. If a patient is late for a consultation, physical, or other non-emergency session, their appointment will likely be cancelled, and they will be forced to reschedule. They may not be able to schedule a new appointment for months, at which time an underlying medical issue could go unnoticed and worsen.
Eventually, the problem can become so severe that the individual needs to seek immediate treatment in the ER. The cost of treating that ailment will have now risen considerably compared with catching it early during that initial appointment.
A similar scenario could play out on the discharge side of patient flow. A patient who has finished seeing a physician could be stuck waiting for a ride back home, and cannot be discharged. In the meantime, that hospital bed or room cannot be used to see other patients, causing significant delays in the waiting room. Initial appointment times are pushed back or potentially cancelled. Just as before, individuals may not receive preventive care that would save them a trip to the ER later on.
Having reliable non-emergency medical transportation (NEMT) services is essential for addressing patient flow issues and getting beneficiaries to their destinations on time. High-quality NEMT solutions consistently adhere to schedules so patients always receive the best service quality at both ends of the patient flow process.
That means happier patients who are more likely to stick with their hospitals or treatment centers, which can mean better health outcomes for them.
Hospitals benefit immensely from high-quality NEMT solutions. More patients will receive preventive care because they can reliably get to their appointments on time. And that means fewer people coming to the emergency room for expensive treatment. With reliable NEMT services, everyone wins.