Why diverse leadership teams may be the best way to improve workforce effectiveness, optimize company results

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Opportunities to make significant changes to a company’s leadership are generally infrequent. Top leadership is mostly stable with limited opportunities to promote from within or bring in an individual from outside the organization to support diversity, equity and inclusion (DEI) initiatives. Nevertheless, when these organizational opportunities arise it’s important to include DEI as part of… Continue Reading Why diverse leadership teams may be the best way to improve workforce effectiveness, optimize company results

Celebrating Black History Month

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By Nate Vaughn The month of February offers a time of acknowledgment for everyone in various ways. It could be a time to recognize the quickly approaching end of winter, the love you share for another, and for many, it is a time of learning and appreciation for the achievements that African Americans have made… Continue Reading Celebrating Black History Month

Warp and weft: How weaving fabric can teach companies about successful DEI programs

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By Nate Vaughn When weaving fabric, there’s warp and weft. The warp runs vertically or longitudinally, while the weft runs horizontally or transverse through the warp. Throughout the weaving process, the warp is frequently under extreme tension, while the weft receives little in the way of stress or strain. In addition, and important to know, fabric… Continue Reading Warp and weft: How weaving fabric can teach companies about successful DEI programs

“It costs nothing to be nice:” A peek inside the life of a Modivcare contact center supervisor

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We recently sat down with Bryan Hamilton-Shannon, a contact center supervisor out of our St. Louis, Missouri office, to talk about his work at Modivcare. He discusses his journey at Modivcare, the life of a contact center supervisor and what he finds most rewarding about his career. Bryan manages a team for Modivcare’s Missouri contact… Continue Reading “It costs nothing to be nice:” A peek inside the life of a Modivcare contact center supervisor