At the heart of every Medicaid and Medicare Advantage program is the goal to improve the health and well-being of members through better access to care. At Modivcare, we get it. We’re there.

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The Goal

Our goal, like yours, is to make healthcare accessible and equitable for all by making connections to care, especially underserved communities throughout the U.S. We work with minority and low-income families and individuals at greatest risk of experiencing complications caused by a lack of access to healthcare services.

  • Health plans
  • Government payers
  • Private and public payers

We want to mitigate the effects of social determinants of health by forging community relationships and using intuitive technology to support your programs. Our high-touch, high-tech approach is unique in healthcare. We bring the best of both worlds together to help participants live their best, healthiest lives.

Our Team

Provide prompt and courteous service throughout every interaction. Team members participate in a rigorous training program, and multiple levels of monitoring and coaching to ensure they offer culturally-sensitive service. In addition, many Modivcare team members live and work in the communities they serve.

Training

Working together, we can achieve better community health outcomes through healthcare solutions designed to:

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Increase efficiency

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Enhance member satisfaction

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Expand access to care

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Improve member outcomes

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Transportation

We provide transportation to and from healthcare appointments for thousands of program members. Most importantly, we build and maintain relationships with members, transportation providers, healthcare providers and you. We know transportation and access to care are critical to creating a great member experience and growing connections within the community.

Personal Care

Our personal care services bring healthcare to the homes of your participants. The care team includes personal care aides who understand the healthcare barriers members face each day. The aides help participants with activities of daily living, including meal preparation, hygiene and household chores.

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Technology and Reporting

Our independent Transportation Providers use our platform to book every ride, which ensures a member's ride is recorded and accounted for. The platform allows us to run reports to help you understand and act on service usage, overall performance and other data relevant to your business.

We consistently measure and monitor our network for potential gaps in coverage, evaluate opportunities for improvement, review operational reports and solicit direct member feedback regarding the quality of our services. We conduct trend analysis, collect data and submit HIPAA-compliant reports using our scalable platform, which makes it easy to increase the number of members participating in your program.

We apply this information to pinpoint opportunities for performance improvement. Using the feedback gathered through these channels, we make systemic and meaningful changes designed to enhance the member experience.

Private, Public Payers

We believe everyone has the right to receive the benefits and healthcare services they’re entitled to no matter their circumstances. Through our member-centric services and technology platform, we’re there to help. As your partner, we strive to ensure your members have fast, safe and reliable access to the benefits offered by your healthcare providers, as well as additional personal support when needed.