We are the nation’s leading provider of Non-Emergency Medical Transportation

We get your members where they need to go, one community at a time.

Technology simplifies the ride

We remove barriers to care by matching members with the right ride—whether it’s specialized transport, rideshare, or public transit—balancing cost, experience, and member outcomes.

Our modular Mobility Access Platform integrates seamlessly with client systems, offering real-time ride visibility and a tech-enabled experience that supports relationship-based care.

No matter where or when the appointment, Modivcare’s non-emergency medical transportation (NEMT) helps tens of millions each year reach their care destinations. We deliver access.

The next generation of mobility

Technology moves fast—and so do we. From AI-powered scheduling to autonomous vehicles, we’re shaping the future of NEMT to ensure access is always within reach.

Every ride is a chance to better understand and serve our members, laying the groundwork for tech-enabled, relationship-driven care—anytime, anywhere, on any device.

The Modivcare Difference

Transporting your members to the care they need is one critical component of what we do.

From high-tech to high-touch, our suite of supportive care services meets members in their homes and in the community, working to remove barriers to accessing needed care. With a focus on cost, quality and member experience, we leverage data and insights to provide the right supportive care at the right time, including NEMT.

We support clinical, technical, and personal needs with one goal: making life easier for those navigating complex care.

By capturing insights at key moments in the member journey, we help identify care needs early and guide members to the right benefits—like safe, reliable transportation available 24/7 via app, web, phone, or fax.

Our tech makes every ride seamless. From white-glove, door-to-door service to public transit, members can book and track trips through IVR, mobile apps, and web portals—tailored to their needs, every time.

At the core of our operation is innovative technology that simplifies the experience for every stakeholder. Our Mobility Access Platform is designed to integrate into our customers’ systems and processed to create truly a unified member experience. Comprehensive APIs integrates our robust functionality into existing partner, provider, and customer systems. Our back-end automated service fulfillment management platform intelligently automates trips, provides live visibility for monitoring, and connects to a highly digitized network of transportation providers.

Nurturing relationships is what we do. We start by partnering with the strongest transportation providers in every community we serve to enable the best possible member experience. Members often see the same driver for each ride, building relationships of their own and further strengthening the trust required to be to deliver on behalf of our health plan partners. If you’re passionate about building community relationships, come join our network and help us enable access to care.

Modivcare’s reporting and analytics capabilities capture the metrics that our clients need to understand program performance. Our scalable platform connects, controls, and provides data analytics for the end-to-end trip lifecycle so that we can accurately monitor and report on any aspect of NEMT program in real time, optimizing member experience and informing outcome measures.

Our network of drivers is key in our commitment to provide members with access to care. Our team has the most robust transportation network available. These transportation providers ensure our members get where they need to be safely and on time.

Equity and access go hand in hand, not only for our members, but in our business relationships. We partner with many minority- and women-owned transportation partners to ensure they reflect the communities we serve.

We have taken the lead in NEMT innovation for decades – and we aren’t done yet. We’re expanding services to some of the most vulnerable populations in urban and rural areas, addressing the social drivers of health. We’re working with partners to introduce autonomous vehicle technology in select markets. We’re helping our customers design new NEMT benefit offerings that reach member communities and drive measurable outcomes for population health.

Case Studies

Delaware

Delaware Department of Health and Social Services

As part of Modivcare’s contract with the state of Delaware, we’ve created a partnership with Nurses ’n Kids Pediatric Services & Children’s Secret Garden to provide a higher-level service NEMT program for their patients.

These facilities provide PPEC services and care for infants and children with complex and fragile medical, developmental and technology dependent needs.

Four legs to every trip:

Pick up child and parent(s) from home and transport to facility
Take parent(s) home
Pick up parent(s) from home and take to facility for child pick up
Take parent(s) and child home

The Champion Program helped identify transportation provider delivering exceptional service for these facilities and all trips are now assigned exclusively to provider.

Philadelphia

Philadelphia County Children’s Program

~200 daily trips for children with special needs to and from behavioral health and mental health children’s programs in Philadelphia County.
Modivcare requires specialized training for transportation providers assigned to these trips and require a trained attendant to be on board for all Children’s Program transports.
A separate Level of Service designation is assigned to these trips and contracted at a higher rate to ensure children have the same transportation providers and drivers to provide stability and build a positive rapport with the riders and facilities.
Local team facilitates weekly, bi-weekly, and monthly visits with staff at Temple University Hospital, Jefferson Hospital, University of Pennsylvania Medicine, Children’s Hospital of Philadelphia where we conduct meetings with social workers.

“The support the Modivcare provides the programs serving children and families that we serve at the Children’s Crisis Treatment Center (CCTC), be it via bus passes or van services, has decreased transportation as a barrier for those served to obtain the much needed services. Thankfully, Modivcare supports behavioral & mental health services, which is what CCTC provides children and families in the city of Philadelphia, as a medically necessary service requiring the transportation service to meet this important need.” – Ismael Alvarez, Jr, Ed.M, LPC, Children’s Crisis Treatment Center

Florida PPEC Facilities 2026 TripCare Stats

Amazing Kids – 7,957 Trips YTD

Loving Angles – 4,820 Trips YTD

Patches Ft. Pierce – 4,361 Trips YTD

Patches Florida City – 3,995 Trips YTD

Fletcher’s Tendercare North – 3,293 Trips YTD

Golisano Children’s Hospital – 3,197 Trips YTD

Kids R Cool – 3,069 Trips YTD

GTG Care – 3,038 Trips YTD

Jumpstart Pediatrics – 2,663 Trips YTD

Caring Hearts Special Care Miami – 2,648 YTD

2024 Florida PPEC Performance Metrics

547,056 Trips in 2024

27 Sole-Source Contracts with PPEC Transportation Providers

Percentage of Standing Order Rides – 99.67%

Leg- A DO – 95.20%

Leg-B PU – 95.80%

Complaint Rate – 0%

Transportation Provider No-Show – 0%