Kansas Facility Resources

Modivcare has a dedicated reservation number for each health plan, United Healthcare and Sunflower.

For United Healthcare members, please call 877-796-5847.

For Sunflower members, please call 877-917-8162.

If you are calling from a facility, please call 866-697-0496 for either health plan.

If you are hearing impaired, please call 866-288-3133 for assistance.

Reservations may also be booked online through the Member Services Website. Sign up with self-registration instructions on the site itself.

Three business days (72 hours) notice prior to the scheduled appointment is necessary. (Example: Call on Monday for a Thursday appointment.) Modivcare accepts reservations up to 30 days in advance. For any trip request with less than the three business days’ notice, Modivcare will need to obtain confirmation from the treating facility that the appointment is of an urgent (not emergent) nature and cannot be rescheduled. Dialysis and wound care are examples of medically urgent appointments that should not be rescheduled. Modivcare needs at least one (1) hour notice for mileage reimbursement requests.

In the State of Kansas, Modivcare is contracted to arrange transport for United Healthcare and Sunflower members for medical appointments. Modivcare arranges transportation in all 105 counties in Kansas. Members who are not eligible under these plans, those seeking transportation to services not covered under Medicaid, and residents of nursing homes are not authorized to be transported by Modivcare.

A member should be ready fifteen (15) minutes before the agreed pick up time. The vehicle is considered on time if it arrives fifteen (15) minutes before or fifteen (15) minutes after the designated pick up time. The driver is required to wait up to fifteen (15) minutes after the member’s pick up time before leaving.

In the event that a transportation provider is late, Modivcare maintains a staff trained to resolve late arrivals. This team is available 24/7. A dedicated phone line is available to inquire about the status of the member’s ride. The line is called the Ride Assist – “Where’s My Ride?” line.

For United Healthcare members, call 877-796-5848 for Ride Assist.

For Sunflower members, call 877-917-8163 for Ride Assist.

Once the appointment is finished, you will need to call Ride Assist – “Where’s My Ride” and request transportation to be sent to pick up the member. The transportation provider will be dispatched and will have up to sixty (60) minutes from the time of the call to arrive for the return ride.

For United Healthcare members, call 877-796-5848 for Ride Assist.

For Sunflower members, call 877-917-8163 for Ride Assist.

Urgent/same day trips can be booked through Modivcare. Trips scheduled on the same day of the requested appointment time are required to have conditions verified through the facility as urgent, such as when a physician is requiring the member be seen the same day. These trips should be booked by calling the reservation numbers under question one, and transportation could take up to 3 hours to be arranged. In situations where a condition requires immediate medical attention or constitutes an emergency medical event, members should call local emergency services (911) for transportation by ambulance.

Please reference KS Discharge Manual on the Forms page of this resource site.

Note: Modivcare is not authorized to transport/discharge members to nursing homes. Please contact the receiving facility to coordinate transportation.

If a member’s appointment is canceled, notify Modivcare as soon as possible (24 hour advance notice required, when possible). This will prevent unnecessary trips for local transportation companies trying to serve others that day.

Modivcare maintains a Facility Department dedicated to handling the needs of sole source facilities, hospitals, & dialysis centers. Modivcare has dedicated staff and a phone number available to book transportation for facilities. The phone number is 866-697-0496. To minimize time on the phone, Modivcare suggests using TripCare online and/or faxable request forms for single trips and standing orders. Completed request forms should be faxed to: 800-597-2091. Upon receipt of the form(s), a Facility Representative will process the request. Note: Faxed transportation requests fall under the same guidelines/restrictions as those scheduled over the phone.

If you are a facility that would like to sign up for TripCare, please inform your Facility Representative.

Emergency ambulance trips are not arranged through Modivcare. If a medical emergency ambulance trip is needed, call 911.

Sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose, and any situation where immediate medical relief or treatment is necessary.

The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:

• Mass Transit – Where available and suitable for the physical condition of the member. Modivcare will provide mass transit tickets or passes for riders traveling near a bus route.
• Ambulatory – Where a member is able to walk on their own or with the assistance of a walker or cane and is able to be picked up and dropped off. This is a curb-to-curb transportation. There will be no escort or attendant provided by Modivcare. If an escort is needed, please inform Modivcare at the time the reservation is called in that the member will have an escort with them (additional documentation may be required).
• Wheelchair – Where a member is confined to a wheelchair and, due to either physical weakness or mental impairment, they must travel with their own wheelchair. Transportation with a wheelchair accessible vehicle will be provided. There will be no escort or attendant provided. If an escort is needed, please inform Modivcare at the time the reservation is called in that the member will have an escort with them (additional documentation may be required). Wheelchairs are not provided by Modivcare or their providers.
• Stretcher – Where a member cannot be transported in a wheelchair, and may be bedridden. All stretcher requests require prior authorization via the Level of Service Certification, completed by a medical provider. Modivcare does not arrange transport by stretcher if the member can go by wheelchair.

Drivers cannot come into the home, lift passengers, or take wheelchairs up & down stairs. Modivcare coordinates curb to curb service in the State of Kansas.

Modivcare must be notified of any temporary or permanent changes to a standing order. Modivcare’s system will continue to propagate the original information unless Modivcare is notified of a change. Modivcare’s network providers schedule transports based on the information Modivcare sends out in their daily manifest. If a facility or member only instructs the transportation provider of changes and not Modivcare, the member runs the risk of missing their appointment if the transport is assigned to a different provider. By informing Modivcare about changes to a standing order, it allows them to adjust any changes and ensures members are getting the best service available.

Standing Order Request Forms must be completed by a facility employee, such as a case manager or social worker.

Standing Order Request Forms can be obtained through this website or by contacting the Facility Department at 866-697-0496. Standing orders can also be requested online through TripCare.

The Standing Order Request Form should be faxed to Modivcare at 800-597-2091.

A facility can request single trips via the Facility Services website for multiple members or fill out Single Trips Request Forms for the various members for trips up to 30 days in advance and fax them to Modivcare at 800-597-2091. Single Trip requests can also be submitted online through TripCare.

Yes, if a facility has a transportation provider they prefer, please mention this when scheduling transportation. Modivcare will note the request on the trip and will try to honor the facility’s request, depending on availability of the transportation provider and/or if the preferred provider is a participant in the Modivcare network. Even though the request will be documented, trip assignment will be based on routing criteria that includes provider compliance. Modivcare does not guarantee that a preferred provider will be assigned based on a request.

One escort may accompany up to a maximum of three (3) passengers.