In a consumer-oriented healthcare environment: member experiences boost consumer satisfaction
By Heath Sampson We are all consumers. Whether it’s your favorite burger, a trip to a new locale or healthcare, we all consume these services and, as a diverse group, influence how the services will be offered by health plans, specifically Medicare Advantage (MA) health plans, in the future. Healthcare consumers can drive and influence… Continue Reading In a consumer-oriented healthcare environment: member experiences boost consumer satisfaction
High-touch, high-tech, both? Healthcare’s customer experience conundrum
By Modivcare Think back to 2005. What did your weekly routine look like? Like me, you may have started your Monday by waiting in a long line at Starbucks for your morning coffee. You may have stood in another long line on Saturday at the grocery store. Perhaps you had to hop on a flight… Continue Reading High-touch, high-tech, both? Healthcare’s customer experience conundrum
