TripCare Tips & Tricks
Make the Most of Your "My Members" List
Your “My Members” list is your secret weapon for effective member management. By adding only the members you work with regularly, you:
- Stay Focused: Concentrate on the members you interact with most often
- Keep it Simple: Maintain a short and manageable member list.
- Boost Efficiency: Quickly access the members you need, making your tasks more efficient.
Pro Tip for Facility Users:
Use “View My Members Only” checkbox for a more focussed view on the following tabs:
- Trips: Easily view all trips for your regular members.
- Trip Requests: Stay on top of pending trip requests.
- Standing Orders: Access standing order details effortlessly.
Live Chat at your service!
TripCare’s new Live Chat feature gets you the help you need quickly and at your convenience. This means no hold times with the call center!
Live Chat can help:
- confirm member eligibility
- confirm health plan availability
- lookup member assistance using date-of-birth or when member has multiple last names
- make same day trip modifications and/or cancellations
- identify vehicle location
- determine vehicle type
- provide live ride ETA – learn exactly where the member is en route or where their ride is if the member is waiting
Scheduling Member Trips when you're out of the office
A common question we get is how do my member trips get scheduled when I’m out of the office? It’s easy! Your coworker can step in and do the following tasks without having to add members to the “My Member” feature, such as:
- Schedule a one-time ride for a member who doesn’t require routine transportation
- Request one-time rides for multiple members
- Create a standing order for a member
Another common question we get is how can facility users track member transit information when a co-worker is out of the office? It’s simple! Facility users can do the following without having to add any members to the “My Member” feature, such as:
- View and cancel trips coming to and going from the facilities
- Check status of Trip Requests coming to and going from the facilities
- Edit and Recertify Standing Orders coming to and going from the facilities
