Mississippi Medicaid
Non-emergency Transportation
Modivcare serves as Mississippi’s coordinator for non-emergency transportation (NET). We coordinate rides for eligible Fee for Service (FFS) Medicaid beneficiaries across the state. Contact us to schedule transportation to your healthcare provider for covered Medicaid services if you lack alternative means of transportation.
To schedule transportation:
Call us toll-free at 1-866-331-6004 at least three business days in advance, unless your trip is urgent. If you call less than three business days prior to your appointment and the trip is not urgent, you may need to set up your visit for a different date.
If your ride is late:
Call Modivcare’s toll-free Where’s My Ride line at 1-866-334-3794 if you have waited more than 15 minutes after your scheduled pick-up time OR if you called your driver after your appointment and have waited more than one hour to be picked up.
To Provide Feedback
Sometimes service issues happen despite the best intentions. With the sheer volume of rides that we orchestrate every day, 100% perfection is highly improbable. While we strive for perfection, when service issues happen, we do anything and everything in our power to resolve them as quickly as possible. Your swift, direct feedback is so important to us. Rest assured, our staff will get back to you directly within 24 hours. If you want to tell us about a driver or staff member that went above and beyond, you can do that here as well. If you can remember their name or if you have your trip date, we’ll be able to make sure your accolades get back to them and to our senior leaders.
To file a complaint:
For Members
We always want to provide excellent service. Call Modivcare’s toll-free line at 1-866-381-4853 if you have a complaint about the service you received.
For Transportation Providers
If you are a transportation provider who would like to file a complaint, please call 1-866-381-4852. We will follow up on all complaints.
To file an Appeal:
For Members or Member Representatives
If you are a member or member representative and would like to file an appeal, please click on the link below.
For Transportation Providers
If you are a Transportation Provider or Transportation Provider Representative and would like to file an appeal, please click on the link below.