Mississippi Member Resources

You, a relative, caregiver, facility, health care provider, health plan representative, or care manager.

Click here to view videos on how to book online.

Each health plan is different, so it’s best to contact your plan to confirm and understand your transportation benefits.

Call us at 1-866-331-6004  at least 3 business days before your visit. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday through Friday from 7 a.m. to 8 p.m. You may also schedule your trip online using the Member Services Website.

When you call, please be ready to provide:

• Member name, home address, and phone number
• Member Medicaid ID number
• The street address and the phone number where you want to be picked up
• The name, phone number, address, and ZIP code of the health care provider you are seeing
• The date and start time of your appointment
• The end time of your appointment, if you know it
• Any special needs, including if you need someone to ride with you
• General reason for the appointment (check-up, eye appointment, etc.)

You can use the Modivcare Member portal, or call our automated reservation assistant MARA to schedule your trip at any time. 

Your transportation benefit may require advance notice, so allow for enough time for any advance notice requirements.

If you need assistance from us by phone to schedule your ride, we are here to help 1-866-334-3794.

For urgent needs or hospital discharges, we are available 24/7/365 to help schedule your ride.

For medical emergencies, please call 911.

Three business days (72 hours) notice prior to the scheduled appointment is necessary. (Example: Call on Monday for a Thursday appointment.) For any trip request with less than the three business days’ notice, Modivcare would need to obtain confirmation from the treating facility that the appointment is of an urgent (not emergent) nature and cannot be rescheduled. Dialysis and wound care would be examples of medically urgent appointments that should not be rescheduled. Modivcare needs at least one hour notice for mileage reimbursement requests.

To determine the ride most appropriate for you, Modivcare will ask questions about your health and how you handle basic daily tasks. We may also consult your health care provider. Based on your needs, we will offer you:

• Gas Mileage reimbursement
• Fixed route bus tickets
• Basic ambulatory vehicle services, including sedan and vans
• Enhanced vehicle services equipped to transport wheelchairs

• Be ready for your ride at least 15 minutes prior to the scheduled pick-up time.
• If you scheduled a ride back, your driver should pick you up less than 15 minutes after your visit is over. Call Modivcare’s Ride Assist line at 1-866-334-3794 if you have waited longer.
• If your visit is over and you did not schedule a ride back, call 1-866-334-3794 . The driver should arrive within 45 minutes from the time of your call.

Please do your best to be on time and be ready to go as the drivers may only wait five to 10 minutes. Drivers may arrive 15 minutes before the scheduled pickup time.

If you are going to be late, 1-866-334-3794.

Call Modivcare’s Ride Assist line at 1-866-334-3794 if you:

• Have waited more than 15 minutes after your scheduled pick-up time
• Have waited more than one hour to be picked up after the time you called Modivcare to request a return ride when you have not scheduled a specific pick up time with your original reservation.

Please fill out our Member Feedback Form. We will reach out to you for further assistance and follow up.

You can rebook your trip online or by calling 1-866-334-3794.

If you are still trying to make your appointment, and this is an urgent matter, please contact the Member Experience team by calling 1-800-486-7647 and select Option #4.

Call Modivcare at 1-866-334-3794 to cancel your ride or make changes.

Yes. You can bring your service animal on your trip. See our Service Animal Policy.

You can call 1-866-334-3794 to check your scheduled time or let us know when you are ready for your ride home. The customer service representative will provide you with an estimated time of arrival and can also will tell you the latest the driver could arrive.

One (1) adult escort may accompany the member during transport if medically necessary. An escort must be qualified to provide the type of assistance certified as medically necessary by the members attending healthcare provider prior to transport. For members with minor children, if the member is the sole caregiver of minor child/children, Modivcare can authorize transport of the additional minor child/children. Modivcare must be notified during the reservation process to ensure there is space in the vehicle. Modivcare is not responsible for providing car seats for members or a member’s minor children.

No, drivers may not come inside your home unless specified by your health plan based on your level of service need. We will let you know what is allowed when you schedule your ride.

When you call our 1-866-334-3794, we have agents or trained interpreters available to speak to you in your preferred language.

If you need translation assistance, you will be asked your preferred language at the beginning of the call. We will then connect with an interpreter that will provide support to our Customer Service Representatives. The interpreter services are available 7 days a week, 24 hours a day, and 365 days a year at no cost to you.

We have a TTY number for hearing-impaired members to call: 1-866-288-3133.

Yes. You will need to provide your own wheelchair for trips.

When scheduling your ride, we will ask questions about the type and size of the wheelchair, and the user’s height and weight to make sure an appropriate vehicle is sent.

You will need to provide your own child safety seat. You will also be responsible for installing and securely fastening your child safety seat. The driver will not transport a child without a safety seat as required by law. You must bring the safety seat with you to your appointment. It cannot stay in the driver’s vehicle.

We are committed to providing excellent NEMT services to Mississippi Medicaid Members. If you have a concern or question regarding the services you receive, please visit our WeCare Website or file a complaint using our Member Complaints line at 1-866-381-4853.