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We provide the supportive care services members want and need to help simplify the experience of living with complex care needs
LOWER COST, IMPROVE QUALITY PERFORMANCE AND OPTIMIZE REIMBURSEMENT
We’re there in the time between provider visits, when your members’ daily lives may interfere with their care plans. With over 1 billion moments of care and counting, Modivcare provides the necessary tools, network, member insights and relationships to intervene and engage in the moments that matter.
Our portfolio of solutions work in complement to collectively identify member health risks, monitor for change in status and support member health with the right interventions. Our touchpoints – from intuitive digital tools to relationship-based virtual care and in-home personal assistance – serve your highest risk, while monitoring the lower and rising risk for changes in status, keeping them engaged and enabling you to appropriately intervene. By extending the clinical reach of our health plan and risk-bearing provider partners, we empower and enable members and their care teams, resulting in a framework that aligns to lowering total cost of care, improving quality measures aligned to access, satisfaction and gap closure and optimizing reimbursement for managing members with complex care needs.
Every member interaction is an opportunity to make a difference. We leverage each of our established touchpoints to understand what members need, and then get them to the next point of care – be it emergency services, their provider, a case manager, a pharmacy, a ride, a meal, a timely reminder, or anything in between. From our in-home caregivers, virtual clinical teams, digital devices and engagement tools, we’re the eyes and ears on the ground, allowing your members have their needs met – as cost effectively and seamlessly as possible – removing friction from their experience of care. Our established member touch points include:
Annual transportation engagements
In-home caregivers delivering over 25M hours of care
Annual virtual care center engagements (PERS)
Remote physiological monitoring interactions, backed by clinical and non-clinical care resources
Monthly session on Higi Smart Health Stations located in 6,500 grocery stores, pharmacies and other community locations
Yearly digital education and care navigation touch points
Our supportive care ecosystem brings care to the member and the member to their care
From high-tech to high-touch, our suite of supportive care services meets members in their homes and in the community, working to remove every barrier to accessing needed care. With a focus on cost, quality and member experience, we leverage data and insights to provide the right supportive care at the right time.
We serve a broad range of clinical, technical and individual needs with one single goal in mind: simplifying the experience of living with complex care needs. We leverage touch points in the member experience to bring member insights to the forefront, allowing us to better serve members by proactively surfacing care needs and supporting member navigation to covered benefits to close gaps in care via needed interventions. We prioritize member need, delivering the right combination of supportive care services to optimize for cost and quality.
Digital tools simplify the experience for members, providing on-demand access with the ability to escalate to trained professionals when the situation calls for it.
Our on the ground network means we provide the support your members need, when they need it to match their acuity and circumstance. With less overall friction, our services improve member experience and provider satisfaction.
We’ll build a unified view of your members’ health to optimize their experience and best inform their care.
Our network is unmatched – with the right mix of community investment and national scale, we’re there when and where your members need us.
Equity and access go hand in hand, not only for our members, but in our business relationships. Our partners and team members reflect the communities we serve.
As an industry leader for more than two decades, we’re reimagining how members access needed and timely care, in every corner of the country.
