Welcome to #IAmModivcare, a celebration of all the extraordinary people who make up our Modivcare team! Featured are the people who make our non-emergency medical transportation, remote patient monitoring, meal delivery, and personal care services possible.
Elizabeth Craine, Service Expert Specialist III
What do you love most about your job?
I love Modivcare. When I started as a Customer Service Representative over 4 years ago, I researched this company and loved everything it stands for. I am big on providing a service to others and this job afforded me that opportunity. I love that I get to work independently and that I am part of a supportive team. It's also nice that upper management has my best interests at heart and wants to see me succeed.
Marina Dentremont, Regional Director of Clinical and Office Operations
What do you love most about your job? How has it impacted your career?
I will always be a strong advocate for care in the home as I believe, under the right circumstances, this has a profound impact on the patient's overall health and mental well-being. Being part of an organization that looks for ways to support the patient in staying home safely for as long as possible is incredibly rewarding. As a former visiting nurse, I had countless interactions where priceless wisdom was shared, and I always came home knowing I impacted someone's day for the better.
#IAmModivcare
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Andi Thayer, Provider Relations Director
What is your favorite part about being a Provider Relations Director (PRD) at Modivcare, and why?
My favorite part about being a PRD is representing our critical business partners. My place at the table is to champion the relationship that is most visible to the members we serve: our transportation providers. Our members will always remember the friendly face that shows up to take them to their doctor's appointments. I remain hyper-aware of that responsibility, as the attention spent supporting this relationship ultimately translates into safe and quality service to our members.
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Gray Stanley, Provider Relations Manager
Please tell us a story about one of your most meaningful days as a Provider Relations Manager and why it was impactful to you.
I once received an invitation to visit an onboarding facility specializing in day support services. During the tour, I had interactions with staff and members that I will never forget. The services and activities this facility provides mean absolutely everything to our members, which in many cases is their only available avenue for extracurricular activities and socialization. Having these interactions firsthand allowed me to understand how what we do as an organization impacts lives. We have such an opportunity to make a difference.
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Marie Belony, Recruitment & Diversity Director
Can you describe your job in one sentence?
My job is to recruit people of diverse backgrounds and help them feel like they belong in the organization.
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Megan Gallegos, Vice President, Referral Sales
What qualities make a great leader?
When I look at the great leaders I am fortunate enough to work with, one of the qualities that stands out the most is their ability to wear many hats and successfully manage multiple areas of the business. They are adaptable, build strong teams with strong relationships, persevere to achieve goals, and continuously look for ways to improve the business. Not only do they have tremendous control over the business and drive meaningful results, but they are also an inspiration to others.
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Carli Stanley, Contact Center Manager
How do you make a difference at Modivcare?
I try to come into the office every day and be a positive spokesperson and motivator for each of my direct reports and the members I speak to. Leading with kindness in our line of work is the most important thing for my team and our members.
Celeste Crocker, Provider Relations Director
What is your favorite part about being a Provider Relations Director at Modivcare, and why?
I truly enjoy helping to improve the lives of others and helping my team or customer service agents get to their next level.
Matthew Pawloski, Lead Software Engineer
As a software engineer, what has been your favorite project at Modivcare and why? What has been the most challenging project and why?
The rideshare integration was by far my favorite project at Modivcare. I was able to work closely with our rideshare partners to architect and build an integration system from scratch that ended up being the foundation for future business-to-business integrations in the company.
#IAmModivcare
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John Bentley, Customer Advocate
What aspects of Modivcare’s culture do you enjoy the most?
I enjoy working for a company that embraces diversity and encourages personal growth. It is so nice to work in an atmosphere of acceptance and be celebrated as an individual. I never have to feel like I’m being judged when I’m at work, other than how well I do my job. That is refreshing!
Read the rest of John’s interview to learn more about what motivates him and his 15 minutes of fame.
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Tiar Felix, Real Time Analyst
What aspects of the company culture do you enjoy the most?
What I enjoy most about the company culture is the family aspect. We all work together to become better by helping each other in every aspect of the job.
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Sharon Wilson, Director, Account Management
What do you want others to know about being a working woman in corporate America?
I would want others to know there are no limits to what you can do or be in corporate America. For example, when I started out in corporate America, limits were put on me, not based on my abilities but based on what other corporate leaders thought I was capable of. In turn, I had to set goals for myself based on what I knew I was capable of. So, for up-and-coming employees in corporate America, my advice to you is set a bar for yourself, write down a timeline of strategic moves you would like to make, and tap into who you would consider as a mentor. That person will teach and guide you from a professional and intellectual perspective. Once you have gained additional tools and resources, use that to catapult you to the next level.
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Morgan Clay, Project Manager III
What excites you most about the work we do?
What most excites me about the work we do is how much everyone who works here cares about what we are striving to accomplish, and the knowledge that we are making positive impacts for those we serve. Not only does Modivcare talk the talk, but we walk the walk as well. It energizes me to realize that what we do daily has large ripple effects and deep impacts that help improve the quality of life of the people we serve.
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Mia Haney, Chief Operating Officer - Personal Care
Who is the most influential person you know?
My grandmother influenced me in the best ways a person can. She would tell me, "Be calm, confident, courageous, and capable." She instilled in me the meaning of family, hard work, the value of a dollar, and the beauty of simple existence.
